01727 583337
office@10minutecbt.co.uk

Privacy Notice

10 Minute CBT – Privacy Notice

10 Minute CBT (“we”, “us” or “our”) is committed to ensuring the security and protection of the personal information that we process.  In compliance with UK and European data protection regulations including GDPR, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services, and the procedures we use to safeguard your privacy.

We respect and value the privacy of everyone who uses our website, makes an enquiry or purchases our services and will only collect and use information in a manner consistent with your rights and our obligations under the law.

Types of data we collect

When you create an account on our website

What information is collected: your name, address and email address

Purpose: To register on our system in order to make purchases of online training or other products such as DVDs, and to provide consent for communications

When you subscribe to receive our newsletter via our website

What information is collected: your name, email address

Purpose: To register your interest in our products and services and to provide consent for communications.  We use this information to inform you about services we provide and related information and news, to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied.

We don’t buy or sell email lists with any organisation or business.

We use a third-party provider, MailChimp, to deliver our newsletter.  We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.  For more information, please see MailChimp’s privacy notice.

You can unsubscribe to newsletters at any time by clicking the unsubscribe link at the bottom of any of our emails.

Online purchasing information

When you purchase a product from 10 Minute CBT, PayPal is used to process that payment.  We do not hold any of your financial information on our website or systems.  Here’s PayPal’s privacy notice. PayPal’s Privacy notice.

When you complete an enquiry form on our website

What information is collected: your name, company name, telephone, email address, any details of your enquiry about training or our products and services.

Purpose: To register your interest in our products and services, receive further information or pricing and to provide consent for communications about your enquiry.

Website Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device.  This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the hard drive of user’s computers that track, save and store information about the user’s interactions and usage of the website.  This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to the hard drive of their computers they should take necessary steps within their web browsers security settings to block all cookies from this website.

Google Analytics

We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns to our website. www.10minuteCBT.co.uk.  We do this to find out things such as the number of visitors to the various parts of the site.  This information is processed in a way which does not identify anyone.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

How we store your data

We keep your data secure in our database with appropriate security mechanisms in place.  We do not share your data with anyone else or any other organisation unless it is necessary for the purpose for which you have given us the data or required by law. We will keep data for as long as is needed to complete the task for which it was collected.  Records are reviewed annually and where appropriate will be deleted.

How we use your data

We only store information that you have consented to be supplied including your contact information and your educational, support or business requirements for training.  We use this information to store account history and to contact you via email or phone based on your requirements for education, training, or other products and services that you have given us, and to provide you with relevant information regarding our services and future updates that may be relevant to you.

External links from our website

We try hard to only include quality, safe and relevant external links on our website (www.10minuteCBT.co.uk), however, users are advised adopt a policy of caution before clicking any external web links mentioned throughout our website. (External links are clickable text/ banner/ image links to other websites, e.g. https://www.amazon.co.uk).

We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

This privacy notice does not cover any links within this site linking to other websites. Those sites are not governed by this privacy policy.  If you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate in are subject to the terms and conditions as well as the privacy policies of each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/ engage with them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.

We may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page through your social media platform account.

Shortened Links in Social Media

We may share weblinks to relevant web pages through our social media platform accounts.  This may include shortened urls (web addresses), which occurs by default on some social media platforms.  This is an example: http://bit.ly/zyVUBo.

Users are advised to take caution and exercise judgement before clicking any shortened urls that we may publish on social media.  We will make our best efforts to ensure only genuine urls are published, however many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Please email your request to office@10minutecbt.co.ukwith Data Protection in the subject box.

We do not share your personal details with any other organisation or company.

Changes to this Privacy Notice

10 Minute CBT keeps its privacy notice under regular review.  It was last reviewed in May 2018.